Prices

All prices quoted in this website are in Australian Dollars (AUD) and are GST inclusive.

Order Processing

Orders received prior to 3pm EST (Monday to Friday) will be processed and goods dispatched on the same day.
Orders received after 3pm EST (Monday to Friday) will be processed and goods dispatched on the next day of business.
Orders received on a Saturday, Sunday, or Public Holiday will be processed and goods dispatched on the next day of business.

Delivery Information

Orders are usually shipped via Australia Post. We charge a flat rate of $9.90 per order (anywhere within Australia).
Items will be posted either on the day of ordering or the next day of business, depending on when you placed your order (see Order Processing).
Delivery via Australia Post to most Capital City metropolitan areas should take 1 - 3 days.
Delivery via Australia Post to more remote areas may take a little longer.
The Last Piece may choose to send larger orders to you via Courier. If this occurs, a representative from The Last Piece will contact you and advise you of all the details relevant to your delivery.

Note: For International Orders, please call The Last Piece on +61 3 5221 5991 and one of our representatives will be happy to assist you.

Stock Availability / Back Orders

Whilst we maintain adequate stock levels of all items displayed on our website, it is possible that an item may be temporarily out of stock at the time of processing your order.
If we cannot supply an item within 24 hours of your order being processed, a representative from The Last Piece will contact you with an estimated time of delivery.
Items that are placed on back order will be sent to you immediately once they become available.

Privacy Statement

Your privacy is assured by us.
During the order process, The Last Piece will collect sufficient information from users that allow us to process the order. Information collected during this process includes contact, delivery and payment information.
The Last Piece will never disclose your personal information to other parties, except where required to process and deliver an order or where we may be required to do so by law.
If you have any questions or queries, please email: mark@thelastpiece.com.au.

Payments

The Last Piece operates from Victoria, Australia and as such, all prices contained in this web site and any amounts charged upon placing an order are in Australian Dollars (AUD).

After placing your order, you will be transferred to our payment provider - E-way, where you can pay for your order securely (with your Visa / Mastercard). Following payment you will be returned to our web site. For more information about E-way please click on the link below.

Returns

The Last Piece will accept returns of any purchase within 14 days, as long as the product has not been opened and is in its original packaging. Puzzles & Games returned opened (in unsaleable condition) will not receive credit.
Returns can be sent to:
The Last Piece
P.O. Box 828
Geelong, Victoria, 3220
Please include with your return; your Name, Address, Contact Phone Number and Invoice Number from the paperwork that accompanied your order. Also advise whether you require a refund , credit or replacement product.
We do not refund Postage & Packaging charges. Postage costs to return products are covered by the Customer.
Alternatively, if you would like to discuss the return of a product, please contact our office on (03) 5221 5991.